Shipping & Delivery Policy

Draft. This document is placeholder copy pending review by qualified legal counsel and is not yet binding.

Where we ship

We ship across the European Union and to selected non-EU European countries. Available options and costs are shown at checkout based on your destination and the weight/size of your order.

Processing & delivery times

In-stock orders are typically dispatched within 1–2 business days. Estimated transit times are shown at checkout and are indicative, not guaranteed. Oversized items (e.g. large electric unicycles) may ship on a pallet or with a specialist carrier.

Import duties & taxes for non-EU destinations (UK, Norway, Serbia)

Deliveries outside the EU customs union are sold on a DAP (Delivered At Place) basis. This means import duties, VAT/GST and any customs clearance fees are NOT included in the price you pay us and are the responsibility of the recipient. For the United Kingdom (UK), Norway (NO) and Serbia (RS) in particular, your local customs authority or the carrier will invoice these charges before or on delivery. Refusal to pay applicable import charges may result in the parcel being returned or destroyed at your cost.

Risk & inspection

Risk passes to you on delivery. Please inspect the packaging on receipt and note any visible damage with the carrier. Report transport damage to us within 48 hours with photos.

Failed / undeliverable parcels

If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery (which may incur a further shipping charge) or a refund of the goods less outbound and return carriage.